Terms of use

Latest update: 2st April 2021

1. Introduction

PODCHIP is an online store and holding company, registered in OXford.CA

PODCHIP reserves the right of final decision and interpretation of the Terms and Conditions. PODCHIP also reserves the right to make changes to these Terms & Conditions.

1.1   Definition in these Term & Conditions (T&C)

“We”, “Us”, “Our” and “The Company” all mean “PODCHIP”

“You”, “Customer” and “Buyer” all mean who makes the purchase on our website

“Goods”, “Product” and “Item” all mean  things you see and are able to purchase on our website

“Account” means the user’s registration on PODCHIP

“Business day” and “Working day” mean the days from Monday to Friday but exclude any public holiday

“Handling time” means the order processing time, from the moment POD

Buy receives your order, till the order has been picked up by the courier

“Delivery time” means the time needed from the moment an order ships from our pomona warehouse, to the time a delivery is made.

1.2   Eligibility to Buy

PODCHIP only accepts customers aged 14 years or above to place an order. Those who are under 14, can only place an order with the involvement of a parent or guardian.

2. Payment and Price

2.1 Currency

We provide the option for payment in different currencies (USD/GBP/AUD) to our customers from different countries.
** If your selected currency is different from the credit card you use for payment, you may be required to settle an additional charge due to exchange rate charged by your card issuer or bank. PODCHIP has neither control on these charges nor be liable for any extra charges.

2.2 Payment Method

Customers can use Credit card to settle the payment of an order.

2.3 Pricing Error

We work closely and monitor the pricing daily. However, in the unforeseen circumstance that product pricing is incorrect; PODCHIP reserves the right to cancel and not to fulfil an order.

2.4 Price

The price you can see on the website is the final price for the product. Additional shipping fees can be applied if your order solely consists of items with low value,

3. Shipment and Delivery

3.1 Shipping Services

PODCHIP determines the choices of couriers and routes. All orders will be shipped with trackable service and customers will be able to track the shipment status.

3.2 Order Handling

After confirming payment is successful, PODCHIP will process to the fulfilment of an order with an estimate handling time of 2-5 business days. This applies to all available items.

3.3 Delivery Time

The estimated delivery time would be around 5-10 business days after your order is dispatched from our warehouse. PODCHIP shall not be liable for any uncontrollable factors that impact the speed of delivery (courier delays, bad weather, customs checks or other uncontrollable circumstances etc.).

3.4 Liability of Delivery

PODCHIP shall not be liable for the loss or damage caused to parcels during transit, except when a customer has bought insurance service for the shipment.
The transportation of any parcel is solely the liability of courier companies. Courier companies only cover physical loss or damage to a parcel during transit, subject to the maximum liability specified in the terms and conditions of their service. PODCHIP can only assist in the claim process, however has no control on the final compensation a courier company would provide. 

4. Order Cancellation

4.1 Cancel Order

Order cancellation is only accepted if your order is in the processing status and has not been packed yet. Cancellation requests for orders should be made by submitting a Cancellation Ticket. Cancellation through any other means such as email or phone will not be acknowledged or processed.

Once the order is packed and/or picked up by the courier for the preparation of the shipping process, customers can only request a return instead of order cancellation. Any return fee, including administration and return shipping fees are borne by the buyer. All goods returned must be packaged in good and original condition, unused, and unopened within 14 calendar days.

5. Return and Refund

5.1 Return Policy

PODCHIP offers a 30 Days Return Policy for all customers upon delivery of the shipment. In some cases, there could administrative fees and restocking fees applicable on return orders. PODCHIP is also not liable for any loss or damage to return shipments in transit.

5.2 Requests for a Return

Return requests can only be submitted on the page of “RMA (Return Material Arrangement)”. We don’t accept any other methods to request a return.

5.3 Conditions for a Return

– The item is bought from PODCHIP.
– You have submitted the return request (RMA ticket) within 14 calendar days of receiving the item.
– You have received our authorization for your request.
– The item is returned with a copy of your receipt/invoice.
– The item is returned with the original packaging and in the condition as how you received it (including all accessories, all materials, price taps, free gift etc.)
– The item is returned within 14 calendar days after the request is authorized.

5.4 Refund

Upon receiving your returned parcel, our Technical Team will conduct an inspection process. Once this has been completed, PODCHIP will issue a refund, within 14 business days. Any refund will be made to the selected payment method used to place the order.

6. Warranty

12 Months Warranty service is provided by PODCHIP’s In-House Technical Team. All products bought from PODCHIP are not covered by manufacturer’s warranty.

6.1 Register warranty

All orders are automatically registered for PODCHIP’s In-Hosue warranty, with the valid warranty claim date shown on the invoice.

6.2  PODCHIP’s Warranty Covers

12-months parts and labour costs for the repair of:
– Manufacturer’s defects or faults in production, which lead to product malfunctioning.
– Faults in the material of the product, which lead to product malfunctioning.

1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries.

6.3 Exclusions to Warranty Terms

PODCHIP also points out which situations are not covered in these warranty terms.
Please refer to the “Warranty” page for details.

6.4 Special Note for the Warranty of Specific Categories

6.7 Submit a Warranty Claim

Application for warranty service must be submitted through the “RMA (Return Material Arrangement)” page.
Some information may be required when you apply for a warranty claim case:
– Your order id to validate the warranty period of your item.
– IMEI or Serial number if any
– Detailed description of your issues, plus images or videos showing the defective reasons for us to better understand your case.

6.8 Liability of Warranty

PODCHIP shall not be liable to:
– Postage fees of items sent back to our warehouse. PODCHIP only bears the shipping fees for sending an item back to you, plus the parts and labour costs under the Warranty’s Terms and Conditions.
– Any data and information loss and corrupted files during the repair process
– Any changes in settings or the system (firmware/software update) during the repair process
– Any delays due to non-controllable factors (parts of element shortages, bad weather, and shipping carrier delays etc.)

7. Products

7.1 Items Condition

We only sell items in Brand New condition and all of our products are 100% genuine.

7.2 Packaging

Our stock is sourced globally and hence products will come with packaging which might differ from your local products’ version. The differences could possibly include but not be limited to different languages show on the box; different languages in the manual and/or user guide (if any), and a different county’s standard plug for charging. We ensure all items operate in the English language and the functionality will be the same as a product being purchased locally. We shall also include a travel adapter if necessary ..

7.3 Bulk Package (White Box Lens)

In some circumstances, camera lenses could be listed on our website for purchase with a white box for packaging (in these cases, the product name will clearly mentionthis). This means the lens has been taken from a camera kit set package. It is brand new and normally would be called either bulk package or white box. There are no functional differences with the lenses in the original packaging.

7.4 LTE/3G Frequency Bands on mobiles, tablets and other drives

All Frequency Bands are shown on our product’s page if it is applicable to the device, customers have the responsibility to check with their network carriers or providers to make sure that the device they are going to purchase can be operated normally their selected carrier or provider. Any network related issues are not subject to a full refund under our 14 Days Return Policy.

7.5 Inspection of Products

We would like to ensure that all items are delivered to you in perfect quality. From time to time, PODCHIP will have random checks and testing when new stock arrives at our warehouse from our suppliers. The purpose for this action is to minimize dead on arrival (DOA) and defective cases. As a result, goods may not be sealed due to random inspection.

8. Customs and Import duty

All items purchased on PODCHIP.com come without additional fees upon delivery. The order price shown on the Checkout page is final.
When you are purchasing with PODCHIP, it means you authorize us to make arrangements for clearance of customs on your behalf for the products in your order.

9. Personal Data

We provide appropriate and reasonable security protection for your personal information and data. We never sell, distribute or lease your Personal Information to any third parties.
For data collection, usage and purpose details, you can refer to the “Privacy Policy” page.

10. Governing Law

By visiting and purchasing from the PODCHIP website, you agree with these Terms and Conditions. All Terms shall be governed and construed in accordance with USA Law. 

11. Losses and Limitation of Liability

PODCHIP s liability in contract, tort or otherwise arising out of the subject matter of the contract shall not exceed the total value of the goods delivered under the terms.
PODCHIP will be responsible for any losses you suffer as a result of us breaching these conditions, if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business losses (including loss in profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to either you or us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to exercise our rights and remedies in any other situation where you breach these conditions.